Responsible Gaming

At Patrick Spins, we view gaming as a form of entertainment. It should be an enjoyable pastime, managed in a way that is safe and affordable. We are committed to creating a secure environment for all our players and promoting responsible gaming practices. Operating under our Anjouan Gaming licence, we have a duty to protect our players, prevent underage gambling, and provide tools to help you stay in control.

Our goal is to ensure your experience with us remains positive. This page provides information and resources to help you gamble responsibly. If you ever feel that your gambling is no longer fun, we encourage you to use the support options outlined here.

Our Responsible Gambling Policy

Our policy is built on transparency and player empowerment. We believe that providing clear information and accessible tools allows our customers to make informed choices about their gaming activity. This commitment is central to how we operate. It guides our approach to advertising, player communication, and the overall management of our platform.

We enforce a strict age verification process to ensure all players are over 18. This is part of our Know Your Customer (KYC) procedure, which helps confirm identity and prevent unauthorised access. We also actively monitor for any activity that suggests a player may be experiencing issues and will intervene where necessary. We want to be clear that gambling should never be seen as a way to make money or solve financial problems.

Tools We Provide

To support our players, we offer several account tools that can be activated by contacting our customer support team. These features are designed to help you manage your time and spending effectively. We encourage you to familiarise yourself with them and use them whenever you feel it is necessary. Our support team is available 24/7 to assist you with setting these controls.

Here are the tools available at Patrick Spins:

Deposit Limits: You can set a limit on the amount of money you can deposit into your account over a daily, weekly, or monthly period. This is a practical way to manage your budget and ensure you do not spend more than you can afford.
Time-Out: If you would like to take a short break from playing, you can request a Time-Out period. During this time, your account will be temporarily suspended, giving you a chance to step back. This can last from 24 hours up to several weeks.
Self-Exclusion: For players who need a longer break, self-exclusion is an important option. This allows you to close your account for a significant period, typically six months or more. During the self-exclusion period, we will take all reasonable steps to prevent you from accessing your account or opening new ones.

To activate any of these tools, please contact our support team via email or live chat.

Recognizing Problem Gambling

Responsible gaming means understanding the risks and knowing when to stop. For some individuals, gambling can cease to be a fun activity and can negatively impact their lives. Recognising the warning signs is the first step towards seeking help for yourself or for someone you know. These signs are not always obvious, but they often involve a change in behaviour and priorities.

Common indicators include spending more money or time on gambling than intended, chasing losses, or borrowing money to fund your play. You might find yourself hiding your gambling from friends and family or feel that it is affecting your work, studies, or personal relationships. If gambling is no longer enjoyable and feels like a compulsion, it may be time to seek advice.

Self-Assessment

If you have any concerns about your gambling habits, taking a self-assessment can be a helpful step. These are simple, confidential questionnaires designed to help you reflect on your activity. They can provide insight into whether your gambling might be becoming problematic. Answering the questions honestly can help you understand your behaviour and decide if you need to make changes or seek further support.

Several respected organisations offer free and anonymous self-assessment tools. GamCare, for example, has a comprehensive self-assessment test on its website. It can give you a clear picture of your situation and provide recommendations based on your answers. This is a proactive measure you can take to stay in control of your gaming.

External Help and Support

If you need to speak with someone about your gambling, several independent organisations in the United Kingdom offer free, confidential support. These services are available to anyone affected by gambling, including family and friends. They provide a safe space to discuss your concerns and can offer practical advice and guidance.

GamCare: A leading provider of information, advice, and support for anyone affected by gambling problems. They operate the National Gambling Helpline and offer both online and in-person support.
BeGambleAware: An independent charity that funds research, education, and treatment services to help reduce gambling-related harm in the UK. Their website is an excellent source of information and directs users to support services.
Gamblers Anonymous: A fellowship of people who share their experiences to solve their common problem and help others recover from a gambling problem. They hold regular meetings across the country.

We are dedicated to providing a fair and safe gaming environment. Please play responsibly and remember that our customer support team is here to help if you have any questions about the tools we offer. Your well-being is our priority.